Terms and Conditions

Version valid from [PUBLICATION DATE]

§ 1. General Provisions

  1. This Regulations defines the rules for using the online store available at www.zadawear.pl (hereinafter: "Store"), in particular the rules for concluding distance sales agreements, the rights and obligations of the Seller and the Customer, as well as the procedure for withdrawing from the contract and the complaint procedure.
  2. The owner of the Store and the Seller is [SELLER'S NAME AND SURNAME], operating at: [BUSINESS ADDRESS], Tax ID: [TAX ID], REGON: [REGON] (hereinafter: "Seller").
  3. Contact with the Seller is possible via:
    • e-mail: [E-MAIL ADDRESS],
    • phone: [PHONE NUMBER],
    • correspondence: [BUSINESS ADDRESS].
  4. The Regulations are available free of charge on the Store's website in a way that allows for its acquisition, reproduction and preservation.
  5. A condition for placing an order in the Store is to read and accept the provisions of the Regulations.

§ 2. Definitions

  1. Customer — a natural person with full legal capacity, a legal person or an organizational unit without legal personality, who uses the Store.
  2. Consumer — a Customer who is a natural person making a purchase not directly related to their business or professional activity.
  3. Entrepreneur with consumer rights — a natural person conducting business activity, concluding a contract directly related to this activity, when the content of the contract indicates that it is not of a professional nature for them.
  4. Product — a product available in the Store, being the subject of a sales contract.
  5. Order — a Customer's declaration of will directly aimed at concluding a distance sales contract for a Product.
  6. Sales Agreement — a sales agreement for a Product concluded between the Seller and the Customer through the Store.

§ 3. Technical Requirements

  1. To use the Store, the following are necessary: a device with internet access, an up-to-date web browser with cookies enabled, and an active email account.
  2. The Seller makes efforts to ensure that the Store operates correctly and continuously, but reserves the possibility of temporary technical breaks related to maintenance or updating of the service.

§ 4. Placing Orders

  1. Orders can be placed 24 hours a day, seven days a week, via www.zadawear.pl.
  2. Placing an order does not require creating an account in the Store.
  3. To place an order, the Customer: selects the Product and its size and adds it to the cart; provides the data necessary to fulfill the order; selects the delivery method and payment method; confirms the order with a button labeled "Order with payment obligation" or an equivalent phrasing clearly indicating the payment obligation.
  4. The sales agreement is concluded when the Customer receives an email confirming the acceptance of the order for processing.
  5. All prices given in the Store are gross prices expressed in Polish Zlotys (PLN) and do not include delivery costs, which are given separately before placing the order.
  6. In the event of a price reduction of the Product, the Seller – in accordance with applicable regulations – also informs, next to the reduced price, about the lowest price of this Product applicable in the period of 30 days before the reduction was introduced.

§ 5. Payment Methods

  1. The Seller provides the following payment methods: electronic payment via a payment operator (including [PAYMENT METHODS]).
  2. The Customer is obliged to make payment within 3 working days from the date of concluding the sales agreement. In case of non-payment within this period, the order may be canceled.
  3. Order processing begins after the payment is credited.

§ 6. Delivery

  1. Delivery of Products is carried out in the territory of the Republic of Poland via: [CARRIER NAME].
  2. Delivery costs are always given before placing an order and amount to [DELIVERY COST]. For orders exceeding [FREE DELIVERY THRESHOLD], delivery is free of charge.
  3. The order fulfillment time is [X–Y BUSINESS DAYS] from the date of payment posting. Detailed delivery rules are specified in the Delivery Policy available on the Store's website.
  4. The Customer is informed about the shipment by e-mail containing a tracking number.

§ 7. Right of Withdrawal from the Contract

  1. A Consumer and an Entrepreneur with consumer rights may withdraw from a distance sales agreement within 14 days without giving any reason and without incurring costs, with the exception of costs indicated in point 7.
  2. The deadline for withdrawing from the contract expires after 14 days from the day on which the Consumer came into possession of the Product or on which a third party other than the carrier, indicated by the Consumer, came into possession of the Product.
  3. To exercise the right of withdrawal, the Consumer informs the Seller of their decision by an unequivocal statement — for example, by an e-mail sent to [EMAIL ADDRESS].
  4. The Consumer may use the sample withdrawal form available on the Returns and Complaints page, but this is not obligatory.
  5. To meet the deadline, it is sufficient to send the statement before its expiry.
  6. In the event of withdrawal from the contract, the Seller shall reimburse the Consumer for all payments received from them, including the costs of delivering the Product (with the exception of additional costs resulting from the Consumer's choice of a delivery method other than the cheapest ordinary delivery method offered by the Seller), immediately, and in any case no later than within 14 days from the day of receiving the statement of withdrawal. The Seller may withhold reimbursement until receipt of the Product back or until proof of its return is provided, whichever occurs first.
  7. The Consumer shall send the Product back to the address [RETURN ADDRESS] immediately, no later than 14 days from the day on which they informed about the withdrawal from the contract. The direct costs of returning the Product shall be borne by the Consumer.
  8. The refund of payments shall be made using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different solution that does not involve any costs for them.
  9. The Consumer is liable for any diminished value of the Product resulting from using it in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the Product.
  10. The right of withdrawal does not apply to contracts indicated in art. 38 of the Consumer Rights Act, in particular when the subject of the service is: a non-prefabricated Product, manufactured according to the Consumer's specifications or intended to satisfy their individualized needs; a Product delivered in a sealed package which, after opening, cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery (e.g. sealed underwear).

§ 8. Complaints - Non-conformity of the Product with the Contract

  1. The Seller is obliged to deliver a Product conforming to the contract to the Customer.
  2. Towards Consumers and Entrepreneurs with consumer rights, the Seller is liable for the non-conformity of the Product with the contract on the principles set out in Chapter 5a of the Act of May 30, 2014, on consumer rights.
  3. The Seller is responsible for the non-conformity of the Product with the contract existing at the time of its delivery and revealed within two years from that moment.
  4. If the Product is not in conformity with the contract, the Consumer may demand its repair or replacement. If repair or replacement is impossible, would involve excessive costs, the Seller has not brought the Product into conformity with the contract within a reasonable time, or the non-conformity still exists — the Consumer may submit a declaration of price reduction or, if the non-conformity is significant, withdraw from the contract.
  5. The costs of repair or replacement, including shipping costs, shall be borne by the Seller.
  6. A complaint can be submitted in any form, in particular via e-mail to [EMAIL ADDRESS]. It is recommended to provide: name and surname, order number, description of the non-conformity, and request. A receipt is not a condition for considering a complaint – any proof of purchase is sufficient.
  7. The Seller will respond to the complaint within 14 days from the date of its receipt. Failure to respond within this period means that the complaint is deemed accepted.
  8. The detailed complaint procedure is described on the Returns and Complaints page.
  9. Towards Customers who are not Consumers or Entrepreneurs with consumer rights, the Seller's liability under warranty (Article 556 et seq. of the Civil Code) is excluded.

§ 9. Out-of-court methods of complaint resolution and claims enforcement

  1. The Consumer has the possibility to use out-of-court methods of complaint resolution and claims enforcement, in particular: applying to the provincial inspector of the Trade Inspection for the initiation of mediation proceedings; applying to the permanent arbitration court operating at the provincial inspector of the Trade Inspection; using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., the Consumer Federation).
  2. Detailed information on out-of-court methods of consumer dispute resolution is available on the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl.
  3. Using out-of-court methods of complaint resolution is voluntary and requires the consent of both parties.

§ 10. Personal Data

  1. The administrator of Customers' personal data is the Seller.
  2. The rules for processing personal data and the rights of data subjects are set out in the Privacy Policy available on the Store's website.

§ 11. Final Provisions

  1. Contracts concluded through the Store are concluded in Polish and are subject to Polish law, however, the choice of Polish law does not deprive the Consumer of the protection resulting from the unconditionally applicable provisions of their country of habitual residence.
  2. The Seller reserves the right to amend the Regulations for important reasons, in particular changes in legal regulations or changes in the manner of providing services. Changes to the Regulations do not apply to orders placed before their effective date.
  3. None of the provisions of the Regulations excludes or limits the rights of Consumers arising from unconditionally applicable legal provisions. In the event of a conflict between the provisions of the Regulations and these provisions – the legal provisions shall prevail.
  4. In matters not regulated by the Regulations, the provisions of Polish law shall apply, in particular the Civil Code and the Act of May 30, 2014, on consumer rights.
  5. The Regulations shall enter into force on [PUBLICATION DATE].